Standard Terms & Conditions - Holiday Premises
Your holiday accommodation is fully self-contained, and does NOT include linen and personal consumables, unless otherwise stated. The properties are not serviced. You must provide your own sheets, pillowcases, towels, bath mats, tea towels, toilet paper, kitchen and bathroom consumables, (like sugar, tea, coffee, toilet paper and soap). Pillows, blankets/doonas, pillow protectors and mattress protectors are provided with all properties. Linen hire is available. Please ask Whale Coast Realty for a quote at the time of booking if you require linen hire. Failure to pre-book may result in linen being unavailable.
HOLIDAY PROPERTY INCLUSIONS:
Please be aware that all holiday properties are owned by individuals who provide amenities and furniture of their own. The standard of inclusions, amenities and furniture will vary widely in style and standard across properties. Every precaution has been taken to establish the accuracy of the information we provide on the accommodation we manage but it does not constitute any representation by the owner or agent.Our staff will describe the premises and location in good faith and to the best of their ability, however it is the responsibility of the guest to ascertain the suitability of the accommodation for their own needs. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodation.
TARIFFS AND PAYMENT:
The tariff quoted for the property was current at the time of booking. However, these tariffs are subject to change without notice. In the event of a tariff increase, bookings confirmed by a deposit will be honored at the tariff at the time of booking. To secure your booking, a reservation fee of $100 is required within 7 days of making a booking. Non-receipt of this fee will mean the booking will be cancelled. Christmas school holiday bookings require 50% payment by 31st August. All bookings require the balance of the tariff to be paid on or prior to arrival. Keys are not given out unless full payment has been made. Payment methods available are cash, cheque, direct deposit or credit card (Mastercard/Visa only) or EFTPOS.
BOOKING FEE:
A booking fee of $22.00 applies to all bookings and is not refundable.
GUEST REGISTRATION FORM:
A guest registration form is to be completed as part of your booking confirmation. This form contains the details of your booking plus your credit card details. Your credit card details will be retained by this office to cover any damage or extra cleaning costs. By proceeding with this booking you authorize Whale Coast Realty to charge your credit card for damage, breakage, extra cleaning and rubbish removal. If credit card details are not available a bank cheque or cash to the value of $250 will be requested as a security deposit.
ARRIVAL/DEPARTURE TIMES:
Check-in time is 3.00pm on the day of arrival and the premises must be vacated by 10.00am on the day of departure (unless prior arrangements have been made). If the premises are not vacated by 10.00am an extra day’s tariff may be charged. If you expect to arrive after hours please contact our office a few days prior to your arrival to confirm your arrangements for the collection of keys.
GUEST RESPONSIBILITES:
Each property has a certain sleeping & living capacity. The number of occupants quoted at the time of booking must not be exceeded. Mattresses, tents, caravans or more cars than the property accommodates are not allowed. Should you exceed the accepted number of occupants for the property, our office will terminate your tenancy & require you to vacate the property immediately. Under these circumstances no refund will be given and alternative accommodation will not be made available. No responsibility is accepted for guests personal property left on the premises during occupancy or after departure.
NO smoking is allowed inside the premises.
As a guest you are responsible for damages, breakages and any losses during your stay. Please report any damages or breakages promptly to our office. Guests are requested to leave the property in a similar condition to how it was found on check-in, including the location of all furniture. Excess cleaning costs, including dishwashing and rubbish removal will otherwise apply. Garbage should be placed in bins provided (RED – household rubbish, YELLOW – recycling only, GREEN – garden waste) and put out for collection on departure, or onSUNDAY night if your stay includes a Sunday night. If rubbish bins are not put out as requested, or if rubbish is put in incorrect bins additional rubbish removal charges may apply.
Guests are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys are not always available. Guests requiring a key from the agent or its representative outside office hours will be charged a call out fee of $50.00 (see below). Guests will also be responsible for payment of any locksmith fees if they are required.
Guests are expected to not use language or engage in anybehaviourthat will cause offence, embarrassment, nuisance or inconvenience to other guests,neighboursor the general public.
PETS:
No pets or animals are permitted at the holiday property, unless the property is stated as PET FRIENDLY, and you have advised us you will be bringing a pet. If pets/animals are found at non-pet friendly premises the occupants will automatically be liable for the cost of fumigating the premises and the tenancy will be immediately terminated.
ADVANCE BOOKINGS:
Advance bookings are accepted on behalf of the current owner. If the property is sold or is no longer available for holiday accommodation, the agent does not accept responsibility for the decisions made by the owner. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply. Every reasonable effort will be made to offer alternative accommodation should this occur.
REPAIRS:
All repairs will be carried out as soon as practicable. On public holidays, weekends and after hours it may at times be difficult to get trades people immediately. We will make every effort to minimize inconvenience, however partial refunds or discounts will not be given. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative suitable accommodation for you. Please advise of any repairs, problems or complaints as soon as possible as we cannot fix these unless we know about them. A repairs and comments form is provided in your arrival envelope and any feedback, good or bad, is appreciated.
CALL OUT FEE:
A call out fee of $50.00 will apply for staff call outs after hours. Holiday guests locked out of the premises requiring agency assistance to gain entry will also be responsible for any locksmith fees if they are required.
CANCELLATION POLICY:
All cancellations or amendments to bookings must be in writing. The $100 deposit & booking fee are not refundable.The 50%Christmas payment will be refunded, less the $100 fee & booking fee, only after the property has been rebooked for the entire period of the original booking. No refund on any unused portion of a confirmed holiday booking will be made. If a booking or tenancy has been cancelled due to a breach of our terms and conditions no refund is available and alternative accommodation will not be provided.
LOST PROPERTY:
Any property left behind will be stored by this office for 14 days. If you require items to be mailed to you they will be COD at your expense.
AFTER HOURS CONTACTS:
Our staff may be contacted after hours in emergencies only on 0408 162 076 or 0419 846 372. Call out fees may apply.
We hope you enjoy your stay.